Cancellation Policy

1. Project Work & Custom Development

1.1 Cancellation by the Client

You may cancel a project engagement at any time by providing written notice (email is acceptable). Upon cancellation:

• You are liable for all work completed up to the date of cancellation
• Any deposit paid will be applied to work completed; if work completed exceeds the deposit, the balance is payable
• If work completed is less than the deposit paid, we will refund the difference within 14 days
• All completed work product will be delivered to you

1.2 Cancellation by Aditech

Aditech reserves the right to terminate a project engagement if:

• Payment is overdue by more than 30 days and remains unresolved after reasonable notice
• The client breaches the Terms of Service
• Continued engagement would be unlawful or unethical
• The client fails to provide required information, access, or approvals within a reasonable timeframe, preventing progress

In such cases, Aditech will provide reasonable written notice and deliver all completed work product.

2. Managed Services & Hosting

2.1 Monthly Recurring Services

Managed services (hosting, monitoring, maintenance, support) are billed monthly in advance. You may cancel at any time with 14 days written notice. Upon cancellation:

• Your service will remain active until the end of the current paid period
• No further charges will be applied
• We will assist with any reasonable data migration or handover

2.2 No Refunds for Partial Months

Monthly service fees are not refunded or pro-rated for partial months. If you cancel mid-month, you retain access and service until the end of that billing period.

2.3 Domain & Hosting Transfer

If you wish to transfer your domain, website, or hosting to another provider upon cancellation, Aditech will cooperate with the transfer and provide all necessary credentials and information. A reasonable handover period (typically 7 days) will be provided.

3. Consulting & Advisory

Consulting engagements billed on an hourly or daily basis may be cancelled at any time. You are liable for all hours/days worked up to the point of cancellation. No minimum commitment applies unless specified in a separate agreement.

4. Refunds

4.1 General Refund Policy

Refunds are assessed on a case-by-case basis. Aditech will issue a refund where:

• Work has not yet commenced and a deposit has been paid
• Services were not delivered as agreed and cannot be remedied
• Required under the Australian Consumer Law

4.2 Non-Refundable Items

The following are generally non-refundable:

• Work already completed and delivered
• Third-party costs incurred on your behalf (domain registrations, SSL certificates, software licences, cloud resources)
• Monthly service fees for the current billing period

4.3 Australian Consumer Law

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Your consumer guarantee rights apply in addition to this policy.

5. Contact Us

For any cancellation or refund request, please contact us:

• Email: support@aditech.com.au
• Phone: +61 439 730 771
• Company: Aditech Pty Ltd (ABN 81 125 407 105)
• Website: www.aditech.com.au