Privacy Policy

Aditech will never sell, rent, or otherwise disclose your personal information to any unassociated third party without your prior and explicit consent, except as described in this policy. This policy applies to information collected through our website (aditech.com.au), our contact form, our AI showcase features, and in the course of providing our services.

1. Information We Collect

1.1 Contact Form Submissions

When you submit an enquiry through our website contact form, we collect:

• Your name
• Email address
• Company name (optional)
• Area of interest
• Message content
• IP address (for security and spam prevention)

1.2 AI Showcase Interactions

When you use our AI showcase features (such as the Ben Property Finder), we collect:

• Your name and email address (required to start a session)
• Chat messages you send during the session
• IP address and session identifiers

1.3 Website Analytics

We use a lightweight, self-hosted analytics system to understand visitor engagement. This collects:

• Anonymised visitor fingerprint (screen size, timezone, date — no cookies)
• Page URL visited
• Referrer URL
• Screen resolution
• Whether you scrolled to the bottom of the page

This data is aggregated and cannot personally identify you. We do not use third-party tracking services, advertising pixels, or cross-site cookies.

1.4 Client Engagement Information

When you engage Aditech for services, we may collect:

• Business name, ABN, and contact details
• Technical specifications and project requirements
• Billing and payment information
• Communications related to the engagement

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Deliver our technology consulting and development services
• Process billing and manage client accounts
• Demonstrate AI capabilities through our showcase features
• Improve our website and service offerings
• Generate daily site engagement reports (aggregated data only)
• Comply with legal obligations

3. Sharing of Information

We may also share information with:

• Service providers who assist us in delivering services (e.g. hosting providers, email delivery)
• Law enforcement or regulators where required by law or to protect our rights

We do not sell personal information to third parties for marketing purposes.

4. Third-Party Services

Our website and services may use the following third-party providers:

• Google Fonts — for web typography (subject to Google's Privacy Policy)
• Matrix (chat.myprintexpress.net.au) — for AI showcase chat messaging
• Anthropic (Claude AI) — powers our AI agent features
• Amazon Web Services — hosting infrastructure (Sydney region)

We only share the minimum information necessary for each provider to deliver their service.

5. Data Storage & Security

All data collected through aditech.com.au is stored on secure servers hosted in Australia (AWS Sydney region). We employ the following security measures:

• Encrypted connections (HTTPS/TLS) for all data in transit
• Firewall-protected servers in secure hosting facilities
• Database credentials stored outside the public web directory
• Regular backups to prevent data loss
• Bot filtering on all data collection endpoints

While we take every reasonable measure to protect your data, no transmission over the Internet can be guaranteed to be 100% secure.

6. Cookies

Our main website (aditech.com.au) does not use cookies for analytics or tracking. A PHP session cookie may be set when using interactive features (such as the AI showcase chat) to maintain your session state. This cookie is essential for functionality and expires when you close your browser.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to our legal obligations
• Complain to the Office of the Australian Information Commissioner if you believe we have breached the Privacy Act

To make a request, contact us using the details in Section 10.

8. Data Retention

We retain contact form submissions and AI showcase session data for a reasonable period to allow follow-up and to improve our services. Website analytics data is retained indefinitely in aggregated form. Client engagement records are retained as required for legal and accounting purposes.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

• Email: support@aditech.com.au
• Phone: +61 439 730 771
• Website: www.aditech.com.au