Terms of Service

1. Agreement to Terms

By accessing or using the Aditech website (aditech.com.au) or engaging Aditech for services — including AI platform development, enterprise infrastructure consulting, and technology solutions — you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you may not use our website or engage our services. These Terms should be read in conjunction with our Privacy Policy, which forms part of this agreement.

Aditech reserves the right to modify these Terms at any time. The "Last updated" date at the top of this page will be revised accordingly. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

2. Services

Aditech provides the following categories of services:

• AI Platform Development — Design, build, and deployment of custom AI systems including intelligent agents, voice AI (Chatterbox), and knowledge-based assistants (Dash)
• Enterprise Infrastructure — Server administration, hosting, network design, virtualisation, and cloud infrastructure services
• Software Platforms — Development and management of platforms including AXITRAQ (asset management), MyPrint Express, and MyHub Express
• Technology Consulting — Advisory services covering ICT strategy, system architecture, process automation, and digital transformation
• Managed Services — Ongoing support, maintenance, monitoring, and hosting of client systems

Specific scope, deliverables, timelines, and pricing for any engagement will be documented in a separate Statement of Work, proposal, or service agreement between Aditech and the client.

3. Engagement & Quotes

All engagements with Aditech begin with a consultation to understand your requirements. Following this, we will provide a written proposal or quote detailing:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Any ongoing support or maintenance arrangements

A quote is valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quote — whether by written confirmation, email, or commencement of work — constitutes a binding agreement subject to these Terms.

4. Payment Terms

Unless otherwise agreed in writing:

• Project work may require a deposit of up to 50% prior to commencement
• Invoices are issued at milestones or upon project completion
• Payment is due within 14 days of invoice date
• All prices are in Australian Dollars (AUD) and exclusive of GST unless otherwise stated
• Recurring services (hosting, managed services) are billed monthly in advance

Late payment may incur interest at 2% per month on the outstanding balance. Aditech reserves the right to suspend services if payment is overdue by more than 30 days.

5. Intellectual Property

5.1 Aditech IP

All pre-existing intellectual property, tools, frameworks, and methodologies owned by Aditech remain the property of Aditech. This includes any proprietary systems, code libraries, or AI models used in delivering services.

5.2 Client IP

Upon full payment of all invoices for a project, the client owns all bespoke work product created specifically for them under that engagement, unless otherwise agreed in writing. This does not include Aditech's pre-existing IP or general-purpose tools.

5.3 Licence

Where Aditech's pre-existing IP is incorporated into a deliverable, Aditech grants the client a non-exclusive, perpetual licence to use that IP as part of the delivered solution, for the client's own business purposes only.

6. Confidentiality

Both parties agree to keep confidential any proprietary, commercial, or sensitive information disclosed during the engagement. This obligation survives the termination of the engagement and does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

7. Acceptable Use of Website

You agree to use the Aditech website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to our systems or servers
• Use automated scripts, bots, or scrapers to extract content
• Transmit any viruses, malware, or harmful code
• Reproduce, copy, or redistribute website content without permission
• Use the website in any manner that could damage or impair its availability

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Aditech's total aggregate liability for any claims arising from services shall not exceed the total fees paid by you in the 12 months preceding the claim
• Aditech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption
• Our website and any showcase features (such as the AI Property Finder) are provided "as is" without warranties of any kind

Nothing in these Terms excludes or limits any consumer guarantees or rights that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

9. Cancellation & Termination

Either party may terminate an engagement by providing 14 days written notice, unless a different notice period is specified in the relevant Statement of Work.

Upon termination:

• The client remains liable for all work completed and expenses incurred up to the date of termination
• Aditech will deliver all completed work product to the client
• Ongoing services (hosting, managed services) will cease at the end of the notice period

For full details, see our Cancellation Policy.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations where such failure or delay arises from circumstances beyond reasonable control, including but not limited to natural disasters, internet outages, power failures, government actions, or pandemics.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any disputes arising under these Terms.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@aditech.com.au
• Phone: +61 439 730 771
• Website: www.aditech.com.au